Kinda curious but not necessarily on a "need to know basis "what was actually was said or done.
If there was any physical or verbal abuse that is totally unacceptable.
"Shit" can happen when expectations DO NOT live up to HYPE or the shill reports/reviews.
Adding YMMV does not ease the disappointment or loss to the pocket book
I am sure the spas have ways of dealing with this kind of stuff. .
Hopefully she can return....
By reporting this NOW .....you seem to be indirectly linking the complaint yesterday to the "new member"....
driftee
Not meaning to be cynical I do find your timing is a little suspect.
Is it to further discredit the member or is this unrelated incident ?
Not surprised to see follow-up responses from fellow "promoters and insders". (the ones with a million posts)