Rayne @ Muse - Receptionist

[Bunz!]

You're gonna have a heart attack worrying about my credibility and integrity.

There is no compromising of any massageplanet.net guidelines on my part. If there was, I'm certain that I'd be informed about it by the moderators.
http://www.massageplanet.net.ca/vbulletin/showthread.php?62083-massageplanet.net-Posting-Guidelines

There's no reason to continue this, so I won't be posting in this thread after this. If you feel the need to continue, you'll be communicating with yourself.

Enjoy Father's day!

 

[shellyannwalters]

What review? You launched a personal attack because your ass wasn't kissed (maybe that's extra)! Rayne is a receptionist not a provider of services. Are you that new that you don't understand the ladies chat about us (positively/negatively) just as we do about them. If you step out of line at the grocery store, do you think that you're going to get your spot back? You probably take 17 items to the 16 item express lane!

Get over it and get over yourself. In the grand scheme of things, you're just not that important (nobody is). Remember get in, get off and gtfo! If you were so worked up, there are several other establishments you could have patronized.

 

[wc206003]

Really dude? No one is allowed to vent what they thought was poor treatment from your favorite spa? Being not an MPA is an excuse now? I always see people reviewing the environment, how management ran the business, the location of the spa yet we can't say something about how a receptionist handle customer service? I've been to muse twice, met Rayne once and she gave good customer service but that was in a not so busy day. We could understand that everything changes once the pressure is on and who can handle and who can't.

I don't know about bashing customers, maybe the mechanic is just to pissed off and just put it out there. Who the fuck knows?

I'm happy with the Muse service and will be returning for more. But in all honesty, I find mr. mechanics review more believable compared to 10 of yours.

 

[Scotty J]

A member should be allowed to vent or complain without fear of his post leading to trouble....as long as his post doesn't cross the line between a respectful post and a disrespectful post...

 

[DOLL]

It's not your decision how the staff at Muse are supervised, so move on. You must enjoy beating dead animals.

As for you no-longer patronizing Muse, they're probably pleased about that. For every 5 clients that left that night, there will be 10 more wanting to check Muse out.

You didn't review an attendent. You simply went on the attack because you are immature and continue to display it publicly.

#3, 5, 15
http://www.massageplanet.net.ca/vbulletin/showthread.php?62083-massageplanet.net-Posting-Guidelines

You should use this as your biography.
http://www.urbandictionary.com/define.php?term=troll

 

[Dachele]

My friend, you sound like you have an axe to grind because you didn't get your appointment and didn't speak up at the time or when the time was ripe. I think the trash talking story is a red herring.

You're naive to think that they would automatically discipline Rayne because of your after-the-fact review since from an evidentiary view, it is unsubstantiated.

Think about it: you visited Muse after the openhouse, saw a few girls, recommended some too, met the owners, DIDN'T complain, and then a week and half later, lodge an anonymous complaint on this board.

Do you fire or discipline good employees at work without cause or based on someone's unsubstantiated complaint that is after-the-fact? It's strange coming from a customer out of the blue, especially if they've patronized your business after the alleged incident.

In any event, redress would've been a free half hour session or such, which you neither applied for or want now.

Also, Muse DID reply and said they would have a talk with her. How they handled it between them is not your concern unless you're a part owner.

I think you had a change of heart in lodging your complaint later, when you had the chance to do it directly or discreetly for proper redress, but didn't get your redress (which you won't accept out of pride or whatever) and now took it out on them on the board.

You're a big boy. Stop your bellyaching.

 

[Aaronx12]

Loyal customers should support Muse just by going to Muse and ignore negative reviews about Muse. Ganging up on a negative review made this thread interesting (worse). My advise to the OP is to put a thumbs down on your review so that the "loyal customers" can ignore your post and this should be over.

 

[rocknrolltrekkie]

Oh boy, when I saw the subject I knew this would decend into a flame war. Rayne has a million fans for good reason, so I know this'll get ugly. First, it's good that we can share negative, as well as positive experienecs. Muse isn't perfect, like any other spa in the area, and some constructive criticism will help it get better! I know management would have already acted on it.

I'll chime in here with my two cents. I've personally never had a problem with Rayne. She always greets me like a friend and we get along well. Is she always walking around with a fake smile on her face though? No, but I'd rather her be REAL about that kind of stuff than be a cheesy robot-receptionist. When she's frustrated you can see it, but I don't know a single other person working a job who doesn't sometimes. I have seen her be stern at times, but I would never classify it as "bitchy" or "rude". Instead, I'd say she just runs a very tight operation, and thinks of this as a true business, which it is. To the managements comment above, I agree that she treats it as though its HER business. It's very easy for some receptionists in this industry to not give a crap, and just smile pretty for the clients when they show up. Rayne had a SUPER hard task on that night... and it doesn't help that guys coming to a spa often have a sense of entitelment.

I think sometimes we have all fallen into the false perception that the girls here aren't working a "real" job. Sometimes I get the impression that some guys think the girls working reception or even the massage tables have it "easy". I don't think that's the case at all. I don't care what a persons job title is, the fact is that working with other people, particularly customer service can be exhausting. Rayne puts up with a lot of BS in her day. She has to organize bookings, keep the place running smoothly, and keep the girls in line too haha. But most difficult of all, she has to put up with US, the customers. Let's all get off our high-horses and remind ourselves that we aren't God's gift to women, or that we never do anything wrong. We're human, and we all have our moments where we're whiny little brats. Not directing this to the original poster at all, I'm just saying in general, all humans can be bitchy.

Most importantly here, and I need to be frank. I would defend the way the openhouse went and Rayne's conduct with the following fact. Some of us on this message board that visit Muse... are assholes. Pure and simple, some of us are also strange, socially-awkward, rude, arrogant, etc. I'm not saying the Original poster is any of those things, but remeber that Rayne and all the rest of Muse's staff have to sometimes put up with the lowest of the low on a daily basis. I'm sure everyone can relate to the sight of seeing some really strange characters going into and out of MPs. Be it ourselves personally, or the guy that came in just before us... these girls have to put up with a lot of BS. Unfortunately, there are many people reading this that will not be able to admit, that they aren't perfect... and will instead continue to blame the girls.

Frankly, Rayne, or some of the other girls may say some terrible things about me behind my back. I don't know that at the end of the day I care. Might hurt a little, but put it in perspective. If someone is my best friend and they talk badly about me, I'd be hurt. If it's someone I'm getting to know, or a stranger or... maybe someone WHO'S TIME I'M PAYING FOR... I'm not sure I should expect them to think anything good about me. If they do, that's a bonus, not a guarantee. I've spoke badly about a few clients before, mainly because they were jerks or morons. I also praised some clients that were genuinely good people and intellegent. That's what happens when you deal with people. In a way, I'd very much be glad to know if the girls working at Muse thought highly of me, but I'm not going to expect that I DESERVE to be thought of well or treated well. While it's never good to publically denouce another client in business... that doesn't mean it's not deserved.

Wow, that was a rant too... and I didn't really bother editing it. So if I offended anyone, I'm sorry, I'm just whipping things down as it comes into my head. There's a chance none of this makes sense, but I feel better letting it out.

In summary: Rayne, I love ya, Muse is lucky to have you. Guys, let's admit some of our own faults here and not EXPECT any special treatment. Let's all just get along, and not be like that crazy lady in line at timmies who screams at the cashier because the sugar was put in the cup before the cream and coffee. Sometimes, that's what we sound like. Finally, let's have FUN! We get to enjoy the company of some beautiful women, see a side of the world few experience, and can share those experiences together in a friendly and positive manner.

 

[audri]

Can't see how it is unfair. TheMechanic was reporting an experience at an MP which is what this forum is here for. Even MuseManagement seems to be in agreement that it is an accurate account. At least that's how I interpreted E's response. TheMechanic is completely justified in writing this report in my view. The MuseWhiteNight backlash is expected though.

Excellent and accurate anology by richaceg. Don't know or care who Rayne is but sounds pretty unprofessional to me regardless of circumstance.

 

[I R NORMAL IS NOT A PEDO]

people react differently. just because you have so much time to spare means the mechanic also have. it's good that you got a freebie but what does that help the rest of the members here? do you think muse will give the rest of the guys freebie because of what happened? This thread did a lot of good than bad (except for the WK comments which are unnecessary).People learn not to expect paradise during promos like this (not talking about Muse only). Did this thread help Muse at all? Well i'm sure they did learn something out of this.

As for HOF, I don't think anybody is following you. But your post in every Muse Thread is hard to miss.

 

[starfire85]

If the OP is recounting his experience, nothing wrong or unfair about that. Facts should stand and speak for themselves.

Mistakes happen. We learn, change and do better the next time around. That's the beauty of tomorrow.

 

[Da Man]

Seriously? 10 pages on this? Some of you are in desperate need of a massage.

I thought only a Tarah thread could get past 5 pages (you veterans know what I mean, the newbies wont get it).

 

[Reggie K]

Like I said, we read reviews everyday. Bad or good we seem to not only review what happens inside the room. We take notice of how the location is, the facilities, how management runs the spa. And yet one fellow, venting out his bad experience has no right to whine here why? It's no excuse how busy the day is. Everybody knows it's going to be a busy day. (isn't that why we call ahead to secure a spot.) This situation was handled poorly. I don't understand why such a simple negative flaw pointed out by the OP seems like blasphemy to the WKs?

 

[AnimeFan]

Now that is simply uncalled for. She made a mistake in not honouring your appointment (hopefully E&R will make this up to you), although in such a hectic environment, it's not surprising that some things can fall through the cracks. She made a big error in judgement by bashing clients in your earshot. I won't defend that, by any means, but the situation has been dealt with appropriately already, IMO.

But repeatedly bashing this poor girl in public after she had a (stressful) bad day? I'm not going to stand for that. Call me a shill, call me a white knight, call me a fanboy, call me whatever the fuck you want, I don't care. There is a line, and you're crossing it.

 

[froglady]

Aside from this thread, there are three others that I've posted on, and there are eight pages of muse reviews. For the record, I've been to muse twice. The first anniversary and saw Roxi and in October 2010 and saw Maya both ladies are delightful. Sasha, we knew each other prior to her joining the muses.
http://www.massageplanet.net.ca/vbulletin/forumdisplay.php?87-Muse

 

[benchrisdarren]

This thread goes far beyond the MP world. In life, most people learn their life skills as they age and mature. Some obviously sooner in life than others. Some pick up on certain skills easier than others. But all along the way, we all make mistakes. And I now know that when I was younger, I sometimes made errors in judgement. I didn't always realize it then, but once in a while a more experienced person would either pull me aside or find a way to send me a message about how I might improve on whatever it was I may have goofed up. Those lessons were greatly appreciated.
There was the odd time that a loudmouth would just yell and scream insults, thinking that would help. Those guys were wrong. Although they may have stroked their own egos, they did nothing to motivate me to improve myself. Their criticisms were just that; criticisms. Not constructive, but destructive.
There is usually more than one way to approach any given situation. Sometimes there's just one right way and one wrong way. Other times there may be dozens or more right ways and wrong ways, all of varying degrees of correctness. I believe when one is choosing their approach, they should weigh as many factors as possible before deciding on which approach to take.
I know when I'm presented with the opportunity to pass along some of my life experience to a younger person who may benefit from it, I normally offer. The result is almost always the same. The young person appreciates the feedback or insight and I feel better for having made a positive contribution to someone's life.

 

[Pompal 09.]

Mechanic,
I'm just wondering what you hope to get out of this? E&R have already responded, and said they will speak with Rayne about bashing clients. In that regard, I think that's good enough (if that behaviour continues, however..)

With regards to your missed appointment, that sucks.. and I don't think it would be unreasonable to ask for a free door fee for your next session, since you missed out on it (but I question whether this is the right way to go about it). But it almost sounds like you want to get Rayne fired, which is unreasonable (you may disagree, fair enough) but more importantly counterproductive, as most people wouldn't be able to handle all she needed to that night nearly as well as she did. She's not perfect, but nobody is.

 

[reflexologist_bp]

Hoffy, no one is concerned with your hobbying habits and your disposable income. I simply brought up the fact YOU "think" other members are jealous of your hobbying habits and your disposable income.

You brought the idea others are jealous of you. None of use care and a few sp's and mp's would contest the fact and would even state you bargain for lower prices and increasing their menu for favorable reviews.

You are notorious for criticizing other members but never ever post reviews. My point is that you should behave properly and stop attacking other members. If you do not have nothing nice to say, please keep your comments to yourself.

PS: your altercation with a particular are well known and I still do not know why you proceed to discredit yourself.

 

[Pompal 09.]

This thread is unfair to MUSE and should be frozen so that it will fade away.

Let's change the subject, I like Westjet.
Westjet has an opinion for the 2% of the people who can never be satisfied and think that the people they deal with are infallible.
"....they will be missed."
Most businesses spend 98% of their time dealing with 2% of their customers who complain; Westjet spends 98% of their time ensuring that the 98% who are satisfied stay that way.
They are the most successful airline in North America.

 

[ilovesoccer]

You're just digging deeper and losing more credibility with each post. Let it go, and let this thread slip into oblivion.