The only way the time management is a shared responsibility
is if the client takes an unusal time to finsih. For example,
more that 15 min. It is absolutely necessary for the client
to tell the mpa this information. In my experience, I would say,
95% of the customers finish in less than 3 minutes. Seriously.
Of course, you know you are a good mpa when this percentage
occurs. If you constantly have clients that don't finish
or take to long to finish you have either:
a) turned them off
b) have no idea what you are doing
c) you look like Boy George
d) nothing to do with mpa, (client is nervous, paranoid etc...)
e) client was expecting something else
If you leave enough time for the finish, and the client finishes
early, there is a simple solution. Hey, massage his back again.
Those rock hard knots that were there before the finsih, are
almost like butter now, and the hands and fingers love to
be massaged as well. I love the look of suprise on a client's
face when I say, "We have time left, let me do your back again".
What's hard to overcome, is when you leave lots of time for the
finish, the client say's, "No not yet, I am quick" and he
pushes your hand away, you massage another body part, you
have less time now and you go for the finish again, and hear,
"Please, not yet, I only take a minute". So after this continually being said, you just do as he asks. Now it's down
to the wire, you start, 3 minutes, 6 minutes, now ten minutes
over time, no finish. "Don't worry, it's coming". Mpa is
frustrated, because depending on the management, you may
get in s**t, scratching on door, note slipped under door,
or a lecture from management once you leave the room.
"Your late" shouts management. You were 40 minutes in the room.
It was a half hour session." Mpa - "Sorry, but I was trying
to get him to finish, it was close...but I didn't want to leave
him hanging". Management - "If the client does not finsih in
your session time then that's his problem!"
Of course, this was in the beginning of my mpa days, and I
avoid those "who cares about the client" attitude MP's. Because
those places evenutally close down, no repeat clients, and
the tried and true MP with repeat clientele are places that
don't hassel you for being a little late coming out of the room.
And vice versa, coming early out of the room. Sometimes, very
rarely, the client just wants 15 minutes. He is rushed, has an
appt. or whatever, but Management thinks your ripping him off.
But that's probably just from too much experience dealing
with rip-off mpa's. Managing some mpa'a is no treat either.
Hopefully, a level-headed Manager knows that to give trust first,
then if proven wrong, fine. But to judge everyone the same,
due to past experience, is not good either.
Any suggestions?
is if the client takes an unusal time to finsih. For example,
more that 15 min. It is absolutely necessary for the client
to tell the mpa this information. In my experience, I would say,
95% of the customers finish in less than 3 minutes. Seriously.
Of course, you know you are a good mpa when this percentage
occurs. If you constantly have clients that don't finish
or take to long to finish you have either:
a) turned them off
b) have no idea what you are doing
c) you look like Boy George
d) nothing to do with mpa, (client is nervous, paranoid etc...)
e) client was expecting something else
If you leave enough time for the finish, and the client finishes
early, there is a simple solution. Hey, massage his back again.
Those rock hard knots that were there before the finsih, are
almost like butter now, and the hands and fingers love to
be massaged as well. I love the look of suprise on a client's
face when I say, "We have time left, let me do your back again".
What's hard to overcome, is when you leave lots of time for the
finish, the client say's, "No not yet, I am quick" and he
pushes your hand away, you massage another body part, you
have less time now and you go for the finish again, and hear,
"Please, not yet, I only take a minute". So after this continually being said, you just do as he asks. Now it's down
to the wire, you start, 3 minutes, 6 minutes, now ten minutes
over time, no finish. "Don't worry, it's coming". Mpa is
frustrated, because depending on the management, you may
get in s**t, scratching on door, note slipped under door,
or a lecture from management once you leave the room.
"Your late" shouts management. You were 40 minutes in the room.
It was a half hour session." Mpa - "Sorry, but I was trying
to get him to finish, it was close...but I didn't want to leave
him hanging". Management - "If the client does not finsih in
your session time then that's his problem!"
Of course, this was in the beginning of my mpa days, and I
avoid those "who cares about the client" attitude MP's. Because
those places evenutally close down, no repeat clients, and
the tried and true MP with repeat clientele are places that
don't hassel you for being a little late coming out of the room.
And vice versa, coming early out of the room. Sometimes, very
rarely, the client just wants 15 minutes. He is rushed, has an
appt. or whatever, but Management thinks your ripping him off.
But that's probably just from too much experience dealing
with rip-off mpa's. Managing some mpa'a is no treat either.
Hopefully, a level-headed Manager knows that to give trust first,
then if proven wrong, fine. But to judge everyone the same,
due to past experience, is not good either.
Any suggestions?