I've stopped here 15 times a year ago because I loved the service here. Friendly, clean, all around it was a excellent establishment. Earlier this year I had gone and the massage was... ok.. went back a month later and made the decision not to go back again after thr last visit. I really liked it there but I agree service dripped off dramatically. Found a new spot that I enjoy much more now. It's too bad because GEM was really a great place for me