Happens a lot more than most people would expect. I have a neighbour who is in the operations business for this line of work. She sometimes has to call the family members to speak to the parents about their behaviour. She had a recent experience where a staff member walked into a common area room where a lady was on her knees in front of a male resident, he asked her to give him 10 minutes a come back, please.
One day some of us will likely be the topic of one of those callsโฆ..