Broadway Body Care is extremely disappointing.

[One More Year Nick! (2)]

Last Friday I made an AM appointment to see Tiffanie on Saturday. Got there right on time on Saturday, but Tiffanie was a no show. I tried again half hour and then an hour later, still no show. The girl at the front desk apologized. I couldn't wait around any longer so I made another AM appointment for this week.


Wednesday (yesterday) after 5PM, I called BBC to confirm my Thursday AM appointment with Tiffanie.

Me: Hi, I am calling to comfirm my appointment with Tiffanie at 10 tomorrow morning.
BBC: What's your name?
Me: *****
BBC: Hmmm, I don't have an appointment for you.
Me: Wait, you don't have an appointment for me? But I... (cuts me off)
BBB: But I do now. See you tomorrow. Bye. (click)


Today Thursday 10AM, a different girl at the front desk.

Me: Hi
Front Desk Girl: You have an appointment?
Me: Yes
Front Desk Girl: For how long?
Me: One hour.
Front Desk Girl: That'll be $amount$ please.
(I thought to myself, that's too low for GFE with Tiffanie)
Me: I have an appointment with Tiffanie at 10AM.
Front Desk Girl: Oh, Tiffanie. (checks appointment book) She already has an appointment at 11.
Me: But I called last night to confirm my appointment for 10 today.
Front Desk Girl: You can only book an appointment when the girl's in.
(I looked at Front Desk Girl, can't believe what I am hearing)
Front Desk Girl: Call in 10 minutes.


Ok, so I walked up the block almost to Chapters and then back.
15 minutes later, I am at BBC again.

Front Desk Girl: Oh hi, Tiffanie's not in yet.
Me: But I confirmed my appointment last night. This is the second time already. Last Saturday, I... (cuts me off)
Front Desk Girl: Sorry, she worked late last night. She's been in. She's only missed one shift (I cut her off)
Me: I don't think it's her fault. It's your (BBC) fault.
Front Desk Girl: How so?
Me: You are the agency. I got the appointment from you.
Front Desk Girl: Sorry, you have to call before you come.
(pause)
Front Desk Girl: Sorry, mornings are like that...

I said Ok and I left. That's 2 mornings down the drain.


One more thing, big contrast in attitude between the two different front desk girls.
The girl on Saturday was nice about it and genuinely apologetic. This morning, the look I got from front desk girl was more like "You're a pooner, you're a loser, just fuck off".

Oh well, such is life.

 

[~~Birdy~~]

That's unfortunate to hear... on the other hand the owner Krista seems to respond to complaints like this so you should bring it to her attention.

 

[icarus62]

Had it happen once ages ago - the front desk girl, Anna (god she is hot) apologized profusely and I was gievn a dscount on my next visit.

 

[Latin Guru(Retired)]

Have too agree !!!!! Anna is smoking hot,to bad she would do a little more than answer phones... wink wink

 

[Pompal 09.]

I had the same experience as fastmustang:

I called and booked six hours ahead. They have my name and phone #.

I show up on time and get told "Sorry, I remember you calling but for some reason I didn't write down your appointment" ????? "Now she's busy for another 30 minutes, can u come back in 30 minutes?".

This idiot goes for a drive and shows back up in 25 minutes (to be sure to be on time...).

Same girl, now outside smoking, sees me walking up to the place and starts yelling at me "I said 30 minutes, it's only been 27!!!" WTF!!!

Then I wait the 3 more minutes than have a disappointing session......

I'll never go back. Given the amount of $$$$ that I spend on this game, I'd have to say it was their loss.

 

[Justin Walker]

It's unfortunate and frustrating when these things happen. It's all about Supply and Demand, there will always be alot more men willing to see her than she can accomodate.

I was there the other week in the morning, and had to come back as the place was already full. Later, while having a session with Hanna, I must have heard 10 guys come in the door and were turned away as there was no rooms.

If I'm unable to meet someone that I want, I go somewhere else for the day, or just hold onto the $$ and I think of spending it on something more useful.

 

[MisMischievous]

You've missed the point.

We were talking about appointments that were not honoured, not about supply and demand.

 

[Raul Castro M.]

Not really, my point was there is no reason to give good customer service such as honoring appointments when the demand is much greater than the supply.

It does not help that the chubby receptionist that works there acts like she has the collective intelligence of a bran muffin either.

 

[Kookie]

She is the receptionist at a ho' house, are you shocked when she could not win an argument with a cheeseburger?

 

[Ronald H]

Ahh...

You missed our point, but made an excellent point of your own.

This is exactly how the experience at BBC felt.....there are enough pooners constantly showing up that the management doesn't care enough to honour appointments or to hire a competent/friendly receptionist.

 

[confusedcannary]

Tiffany's website is still up..can't you book an appointment with her directly?

www.totallytouchabletiffany.com

She'd probably give you a lower rate than what her website says, since she's now working at a MP

 

[boom]

Hi

First off, We cannot control appointments 100 %. Alot of girls in this industry have a tendancy to not show up to all of their shifts. So when they dont show up and do not answer our phone calls to let us know if they are coming in or coming back at all- it is hard to make a judgment about your appointment.

As far as the receptionists being rude- I think you must of misunderstood.

Anna has never been rude to clients, she is the sweetest little angel.

If you wouldve contacted me directly or phoned BBC- fastmustang- you wouldve heard that you have a discounted rate for the hour waiting for you because of your mix up. Tiffany had an issue she had to deal with on sat. then on the second attempt she was running late. That is out of our hands, but we are still giving you a discount.

I could say NO APPOINTMENTS ALLOWED- but then is everyone going to get mad when you walk in all the time and it is busy????

- Most of you are concerned about discretion, so I dont think taking numbers would be the best idea

Let me know your opinions if I should say WALK INS ONLY

BUNTOSS: "It does not help that the chubby receptionist that works there acts like she has the collective intelligence of a bran muffin either."

We all read these reviews that wasnt a very nice thing to say


-KRISTA

 

[aaahyeaaa]

Krista,

Given that you yourself acknowledge that your employees are somewhat unreliable, it might be best to say "walk ins only". If a customer wants to see a specific girl, then he will just have to call ahead and see if she's in and available.

I don't think there's anything wrong with this strategy and will be less stressful for your receptionists. After all, it's not their fault if a girl doesn't show up, but they still have to deal with the angry/frustrated customer.

 

[Smiley Face]

I too am continually impressed with Krista...never been to BBC and maybe never will but Kirsta seems to run her business in such a classy manner.... hallmarked by fairness, compassion, and decency.....that at the end of the day go both to serve the intersts of the clients and her sps....I find Krista's responses always considered and thoughtful as she continually is able to negotiate the fine line between the clients' satisfaction and her sps' well-being including the sps' and receptionists pride, self-worth and dignity....Good for you...Krista...

G

 

[SarahM]

I think that calling ahead by 10-15 minutes is the best way in these situations. That way, you can tell them "I'm coming" (no pun intended) and the girl will be ready when you arive. If they're busy, go to a different place, or try again at another time.

Hey... and sometimes without an appointment, you even get lucky and snag Chrissy or Emma!!!

 

[Pompal 09.]

Kudos to Krista for giving a clear explanation..

But I have to say the bran muffin comment had me on the floor laughing for about 20 minutes....

Good luck to those who hit the BBC..

LN

 

[cailyn]

hi krista,
perhaps a couple of useful suggestions. suggest to the client that a contact number is to be provided or they have to call right before coming, otherwise BBC is not resposible for a possible no show. girls should be penalized if they do not come to work on their posted days unless if it is an emergency. something not terrible puntitive. like 5% of their earnings for the next 3 shifts. BBC reputation is represented by their employees and the employees has a duty to try to preserve the goodwill of the company.

 

[BShimwoman]

Krista, I hope you KEEP the Appointment options. I have made several appointments with BBC and all of them have been kept and honored on time. The girls I've picked have proven to be reliable and dependable.

However, I do believe that BBC should take responsibility for the girls they hire that do not show up on time for shifts and miss appointments (call ins for emergencies or sickness withstanding of course). A No Call/No Show girl should be "punished" by suspension or removing the ability for clients to make appointments with her specifically.

Clients could also be given the option to provide a phone number should something come up or should a girl no show for her shift.

While it's not BBC's fault that a girl flakes out, it is BBC's responsibility to keep the customer happy. "I'm sorry about your appointment, Mary hasn't shown up, but if you'd like to meet with another girl, we'd give you a XX percent discount." (which it sounds like you do.)

Then it's up to BBC to prevent future occurances from happening by handling it with the girl. Suspension, preventing appointments with girls who don't show up (I'm sorry we don't take appointments for Mary, she's on a walkin basis only.)

There is no reason to penalize clients or dependable girls by removing the appointment option.

Like any business, BBC has to deal with turnover, less than stellar employees, lateness, absentees, etc. With increased business and growth, growing pains are unavoidable.

Good luck trying to keep everyone happy !

 

[Pompal 09.]

Well said, Witty1.
I always book appointments ahead of time, and would probably go elsewhere if that option wasn't available.
The 1 time (out of 19 visits) that I had a no-show by a girl, I ended up seeing her a few days later, and she informed me that she was fined $80 for the no-show. So there are some consequences for that. (I didn't complain to management the day of the no-show, so it wasn't due to any complaints.)
Anna is excellent at her job, she has suggested a few times that I leave a contact # or phone in 1/2 hour before the appt, if I'm booking to see a girl with "reliability" issues. (She also said that is never a problem with Chrissy and Loni).

 

[orlenda]

I concur with both Whitty1 and totravel.

I don't have time to waste - I book appointments and phone to confirm about 30 mins before my appointment.

Another important point for me is that I don't want to see BBC ending up with lineups like MunMuns. Why would you just show up without phoning ahead to see if any of the ladies are available. A functioning appointment system cuts down on needless traffic especially when there are only three rooms...

I can't deny fastmustang's experience regarding his negative interaction with the receptionist(s), but my experience has always been positive.